Privacy Policy

(For End Users)

Goyant Private Limited (“Goyant”, “we”, “our”, or “us”) operates the Goyant mobile application — a tourism and hospitality discovery platform designed for end-users in India.

The platform helps users discover restaurants, cafés, events, moto rental services, taxi services and local experiences. It also enables identity verification and location-based features to make local service interactions safer.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights over it. By using the Goyant App, you agree to the practices described in this Policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide

While creating or using an account, you may provide:

Full Name
Email Address
Mobile Number / WhatsApp Number
Profile Photo
Username
Date of Birth
Driving Licence Number (for moto rental / cab services)
Reviews, ratings, comments, and check-in content

Identity Verification: If you use hospitality services through the platform, we may verify your identity through government-approved portals such as DigiLocker or to retrieve your details.

1.2 Location Information

We collect location data to power core features of the platform. Below is a full disclosure:

What we collect:

Precise location (GPS-based)
Approximate location (network/Wi-Fi based)
Location-based check-ins when you choose to check in at a venue

Why we collect it:

To show you nearby hospitality and tourist experiences relevant to your current location
To share your location with moto rental or cab service providers during an active booking (so the business can track where you are for vehicle safety purposes)
To enable location-based check-ins at venues
To display trending places and live hospitality insights near you
To improve our recommendation algorithms based on location patterns

How it is collected:

Location is collected only while the app is actively in use (foreground), unless you are in an active rental/cab booking in which case background location may be used with your explicit consent to the business operators.
Location data is collected only after you grant the Location permission on your Android or iOS device
You may revoke location permission at any time by going to your device Settings > Apps > Goyant > Permissions > Location

Who can access your location:

Moto rental and cab service providers may see your live GPS location during an active booking for vehicle safety and service delivery purposes only
Location data is NOT shared with hospitality businesses
Location data is NOT sold to advertisers or marketing companies
Location access is limited to service delivery purposes only

1.3 Device and Technical Data

When you use the app, we may automatically collect:

Device model and manufacturer
Operating system version
IP address
App usage statistics and session data
Crash logs and error reports
Device identifiers

This data is used to improve app reliability, performance, and user experience. It is not linked to your identity for advertising purposes.

1.4 User-Generated Content

Goyant is a social discovery platform where users can share:

Reviews and ratings of venues
Photos and videos
Check-ins at hospitality businesses
Comments and replyes

This content may be visible to other users and business partners on the platform. Please do not include sensitive personal information in your public content.

2. Permissions We Request and Why

The Goyant App requests the following device permissions:

Location (Precise) — Required to show you nearby venues, enable real-time tracking during active rental/cab bookings, and power location-based recommendations. We request foreground location by default; background location is requested only during active bookings with your explicit consent.
Location (Approximate) — Used as a fallback for general area-based venue discovery when precise GPS is unavailable.
Camera — Allows you to take photos for your profile, venue check-ins, and reviews. Also used to scan documents (e.g., driving licence) for identity verification.
Storage / Media Access — Allows you to select existing photos from your device for profile uploads, reviews, and check-ins.
Notifications — Used to send you booking confirmations, venue updates, event reminders, and platform alerts.
Internet — Required for all network communication including loading venue data, maps, and account features.

You may deny any of the above permissions. Denying Location permission will prevent location-based discovery features from working. Denying Camera and Storage will prevent photo uploads.

3. How We Use Your Information

We use the data to collect to:

Create and manage your Goyant user account
Provide personalized restaurant, café, event, and tourism recommendations
Enable reviews, ratings, check-ins, and social discovery features
Verify your identity for moto rental and cab services (via DigiLocker)
Share your location with active service providers (rental/cab) during a booking
Detect and prevent fraud, abuse, and platform misuse
Provide customer support and resolve disputes
Send service notifications and platform updates
Improve recommendation algorithms and platform functionality
Comply with applicable legal obligations

We do NOT sell your personal data to advertisers or third-party marketers.

4. Legal Basis for Processing

Where required under applicable law (including India’s Digital Personal Data Protection Act, 2023), we process your personal data based on:

Your explicit consent (e.g., location sharing, identity verification)
Performance of services you have requested (e.g., showing nearby venues, enabling bookings)
Compliance with legal obligations (e.g., fraud prevention, law enforcement requests)
Legitimate interests in improving platform safety and performance

5. Sharing of Information

5.1 With Moto Rental and Cab Service Providers

When you book a moto rental or cab service, the service provider may receive:

Your Full Name
Driving Licence Number and Expiry Date
Date of Birth
Profile Photo
Details from KYC verification
Live GPS Location during the active booking period (for vehicle safety only)

This information is shared only for the duration of the active service and only with the provider you have booked.

5.2 With Hospitality Businesses (Restaurants, Cafes, Events)

When you interact with a venue, businesses may see:

Your public profile name and photo
Reviews, ratings, and photos you have posted about their venue
Check-in data at their location

Private data such as your driving licence, address, or live location is NOT shared with hospitality businesses.

5.3 With Third-Party Service Providers

We may share data with trusted service providers who help operate the platform:

Cloud hosting providers (e.g., AWS) — for secure data storage (S3, Backblaze)
Analytics providers — for platform performance monitoring
Identity verification providers (DigiLocker) — for Adhaar verification
Security and fraud detection services
Payment processors — if in-app transactions are enabled in future

All third-party providers are contractually required to protect your data and may not use it for any other purpose.

5.4 Legal Requirements

We may disclose your information if required by applicable law, court order, government authority, or to protect the rights and safety of Goyant, its users, or the public.

6. Data Retention

We retain your personal data only for as long as necessary to:

Provide the services you have requested
Comply with applicable legal obligations
Resolve disputes and enforce platform policies

Upon account deletion:

Your personal data will be removed or anonymized within 30 days
User-generated content (reviews, photos) may remain visible unless you specifically request removal
Some data (e.g., transaction logs) may be retained as required by law

7. Account Deletion

You have the right to delete your Goyant account at any time. To do so:

Open the Goyant App
Go to Profile > Settings > Account
Tap “Delete Account” and confirm
Alternatively, email us at legal@goyant.com with the subject “Account Deletion Request”

Once deleted, your data will be removed within 30 days. Note that some data may be retained as required by Indian law.

8. Data Security

We use industry-standard security practices to protect your data:

Encrypted communication over HTTPS/TLS
Secure cloud infrastructure with access controls
Role-based access control for internal systems
Regular security monitoring and logging

While we take all reasonable precautions, no digital platform can guarantee absolute security. Please protect your account credentials and notify us immediately of any unauthorized access.

9. Your Privacy Rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or outdated information
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for specific data processing (e.g., location tracking) at any time
Nominate a representative for your data rights

To exercise any of these rights, contact us at legal@goyant.com. We will respond within 30 days.

10. Children’s Privacy

The Goyant App is intended for users aged 16 years and above. We do not knowingly collect personal data from children under 16. If we become aware that a child has registered, we will promptly delete their account and associated data.

11. Third-Party Services

The Goyant App may integrate with third-party services including:

Google Maps or equivalent mapping providers — for location display and navigation
DigiLocker identity verification
Authentication services — for secure login
Payment processors — for future in-app transactions

These services operate under their own privacy policies. We encourage you to review them.

12. International Data Transfers

Your data is primarily stored in India. If any data is processed or stored outside India (e.g., via cloud providers), we ensure appropriate safeguards are in place consistent with applicable Indian law and data protection standards.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When material changes are made:

The updated policy will be posted within the app and on our website
The “Last Updated” date at the top will be revised
We may notify you via in-app notification or email for significant changes

Continued use of the app after the effective date constitutes acceptance of the updated policy.

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer details are:

Name: Pratish Porwal

Designation: CEO & Director

Email: support@goyant.com

Address: No.198, 2nd floor, Spacelance, Chinmaya Mission Hospital Road

Opposite HDFC Bank, Indiranagar, Bengaluru, Karnataka – 560038, India

Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

Response Time: Within 48 hours of receipt of complaint

15. Contact Us

For any privacy-related questions or requests:

Goyant Private Limited

Website: www.goyant.com